RLF is happy to offer a refund if you are unhappy with your online or in store purchase.
- The return must be within 30 days of purchase
- The item purchased wasn't on sale
- All returned items must be unworn and in its original condition as received, this includes all tags attached.
- We reserve the right to refuse returns that do not meet these requirements.
- If you require an online store credit you will be provided with a voucher/code word of your full purchased amount upon the return of goods to use online at your leisure.
- If your return meets refund requirements it will be processed in 1-2 business days once we have received your parcel.
- Your return or exchange must be posted via tracked post. RLF will not be responsible for responsible for parcels that are lost or damaged.
- Items had are not faulty are to be returned at the customers expensive.
- If a change of mind or size exchange is requested a code will be sent to you to re-purchase the item online and shipped at customers expensive (unless over $100)
All Sale Items are final and cannot be returned. Renee Loves Frances does not offers Refunds on Sale Items.
A refund or exchange will be given if your product is faulty. General wear and tear that occurs from normal use is not considered a fault.
To return an item please fill in our Refund Request form below. Once we have received your form we will contact you with further return details.