If you have an issues with your order please email us at

info@reneelovesfrances.com

and we will do our best to assist you.

Please include your full name (that you made your order with), order number and reason for exchange or refund.

- The return must be within 14 days of purchase

- All returned items must be unworn and in its original condition as received, this includes all tags attached.

Please allow up to 5 - 7 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. Please use tracked shipping on returns, we are not liable for the loss of garments being returned.
 

Renee Loves Frances
25 Walter St 
Murarrie
Brisbane
4172
(We are currently not open to the public for drop off returns - please post)