Please include your full name (that you made your order with), order number and reason for exchange or refund.
- The return must be within 14 days of purchase
- All returned items must be unworn and in its original condition as received, this includes all tags attached.
Please allow up to 5 - 7 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. Please use tracked shipping on returns, we are not liable for the loss of garments being returned.
How do I return my item? Please post to
Renee Loves Frances PO BOX 325 Greenslopes QLD 4120
Sorry we do not refund delivery costs for change of mind or size exchange.
If you have a faulty item an exchange will be given. General wear and tear that occurs from normal use is not considered a fault.
THANK YOU SO MUCH FOR YOUR SUPPORT! LOVE RENEE AND FRANCES Xx